Online Reputation Monitor
Noida, Uttar Pradesh, IN
3d ago
source : Instahyre

We are looking out for awesome and A++ performers to join us in our newly formed team where you can grow your career into Social Media Marketing and Online Reputation Management.

Responsibilities :

  • Respond to all incoming messages in a timely and personalized fashion.
  • Understand and leverage BCV's proprietary tools that support scalable social customer service.
  • Work with account managers and seek out information to better understand your clients guest profile, property amenities, and area recommendations.
  • Work with the copy writing team to understand the differences in each client's tone for reactive and proactive messages.
  • Responsible for issue escalation by sending client alerts through BCV's monitoring tools and following up on those alerts to make sure all items are handled appropriately.
  • Support all monitoring team members by ensuring clean transfer of information around client sensitivities and supporting team members during peak volume periods.
  • Be accountable for quality of message response, and volume of proactive and reactive messages on a weekly and monthly basis.
  • Identify and surface key interactions to account teams for monthly reporting to clients.
  • Collaborative team player able to integrate with a diverse team full of opinions and ideas.
  • Requirements :

  • 1-3+ years of professional work experience (experience at interactive, advertising, marketing agency, or as a copy writer preferred).
  • Must have active accounts across key social media sites including, but not limited to, Facebook, Twitter, Instagram etc.
  • You will be asked to provide access to accounts you have established and maintained).

  • Possess background knowledge and a true passion for the social media marketing space.
  • Must have strong writing / grammatical skills as well as ability to present information and ideas clearly; keen eye for detail also required.
  • Excellent verbal communication skills with ability to present ideas and information clearly.
  • Apply
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