Associate- Director- Operations
Microland Limited
Bangalore
1d ago
source : Shine

Prior experience in Service Delivery and Program Management in the IT Infrastructure / Managed Services Space is a must.

Should have managed a team of 200 + resources for onsite & remote in multi customer environment.

PMP, ITIL and Related Quality certifications preferred.

Global client engagement is a must.

Experience of managing Infrastructure & App- Ops is must.

Experience of managing Technical Architects is must

Experience on P&L Management is must

Role Summary :

  • Responsible for managing service delivery for (GCC- ITSC- SOC- COE) Global Clients
  • Responsible for Multiple client delivery with a span of 120+ resources
  • The support scope would be mix of onsite and remote
  • Key Responsibility Areas :

    Operations & Program Management

  • Operations Process Management, Finance Management, People Management. Strong background of leading core technical architect teams across VMWare, Exchange, SFB, Storage &
  • Backup, Data Networks, Windows & App- Ops.

  • Project Execution Excellence - Maintain 100% adherence to Project Plans with a proven record of leading Business Critical transformation projects.
  • Create best in class delivery methodology to exceed quality, speed and cost goals

  • Driving Financial Improvement Plans and take charge of Revenue & Profit controls. Meet and exceed the SBU s Revenue & Profitability Goals
  • Reduction of cycle times for any process, Inputs from Customer Feedback.
  • Managing contracting and subcontracting engagement.
  • Proven record of driving recruitment & resource fulfillment plans.
  • Enhance Customer Experience and Relationship depth from transactional to strategic level.
  • Meet and exceed the functions employee retention targets.
  • Establish Knowledge Management framework to capture learning and enhance delivery toolkits on a continuous basis
  • Work with Onsite Client Engagement Director to create avenues of revenue (EN) growth
  • Transition

  • Transition activities include, Takeover New services and Process & Framework, Resources, Metrics and Dashboards, Reviews, Audits and Performance Management, Induction frame work, Training and Skill Development for new skills
  • Metrics Management

  • Understand clearly operational definitions for all processes, Understand how we measure all critical data points in the processes, Improve any irregularities reported as a result of the Metrics Dashboards
  • Always update weekly and monthly dashboards as defined Load, CMDB, SLA data, Billing data, Resource Productivity Provide additional support during ramp - up stages, Assist in training new team members, Up skill to take on additional deliverables Prior experience in Service Delivery and Program Management in the IT Infrastructure / Managed Services Space is a must.

    Should have managed a team of 200 + resources for onsite & remote in multi customer environment.

    PMP, ITIL and Related Quality certifications preferred.

    Global client engagement is a must.

    Experience of managing Infrastructure & App- Ops is must.

    Experience of managing Technical Architects is must

    Experience on P&L Management is must

    Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge.

    I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.

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