Development Engineering/Wholesale IT
HSBC Group
Maharashtra, India
7h ago


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software ENgineer

Principal responsibilities

  • Investigating system failures and incidents reported on the services supported.
  • Communicating with various Business & IT teams.
  • Exhibit Flexibility to work in shifts and provide on-call support.
  • Perform root-cause analysis and production fixes.
  • Working as a part of a global team.
  • Adherence to SLAs & service delivery procedures defined by ITIL framework.
  • To be available on a Support Rota to provide round the clock (24 x 7) on-job / on-call support
  • Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment
  • Effectively deliver services involving elements delivered by other internal / external teams
  • Requirements

  • ITIL Accreditation
  • Proven experience as a Production Technical Support Engineer
  • Proven experience in Service Management domain
  • Proven ability to work in globally distributed, multi-site teams and processes
  • Demonstrated ability to work effectively with stakeholders
  • Java and Unix / Linux / Windows environments
  • AppDynamics / Splunk or other monitoring tools
  • Shell / Groovy / Python scripting and the ability to run and understand commands
  • Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers,
  • Middleware messaging etc
  • Knowledge of Oracle Databases
  • Working knowledge of APIs / Mulesoft
  • Experience with Cloud platforms is beneficial
  • Experience with SaaS product Trade360 from vendor CGI is beneficial.
  • Knowledge on container, preferably Docker and Kubernetes.
  • Experience with Micro Services architecture is beneficial
  • Strong customer focus
  • Strong team player
  • Excellent communication in English and interpersonal skills
  • Excellent problem-solving skills
  • Good understanding of computer systems and other technology products
  • Ability to multi-task efficiently
  • Ability to work as part of a Global virtual team across multiple regions.
  • Exposure to production services support tools is desirable
  • Exposure / Knowledge of Agile / DevOps environment
  • Knowledge of Banking Transaction Systems and / or Banking Domain.
  • Good knowledge of Incident / Problem / Change / Release / Risk Management procedures
  • You’ll achieve more when you join HSBC.

    HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

    We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

    We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.

    We consider all applications based on merit and suitability to the role.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


    Issued By HSBC Electronic Data Processing (India) Private LTD

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