DG - Assistant Manager - MIS Reporting
Genpact
Jaipur, India
3d ago

Responsibilities

  • Maintain reports & spreadsheets for historical data, manage email queues
  • Work closely with Operations for daily, weekly & monthly reports
  • Report all observations to WFM to help change the staffing plans / roster accordingly and send the alerts on SLA misses proactively, if any
  • Provide insights on existing data to internal / external stakeholders
  • Identify the market / process / queue by team / agent wise volume variations and alerting the respective stake holders proactively
  • Process orientation, including strong organizational and prioritization skills.
  • Qualifications we seek in you

    Minimum Qualifications / Skills

  • Good Communication skills both written and verbal
  • Should be very comfortable with handling lots of data & numbers
  • Should have good working knowledge of using Excel
  • Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
  • Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
  • Excellent analytical skills with ability to problem solving
  • Preferred Qualifications / Skills

  • Power BI
  • SQL Database, Access Automation
  • Presentation Skills
  • Lean / Six Sigma Certified
  • Data Science
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