Front Office Associate
GRAND MERCURE
Bengalur, Karnataka, India
5d ago

Prime Function :

  • Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception office so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
  • Key Responsibilities :

    People Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient
  • manner to ensure customer satisfaction.

    Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Operational Management

  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of
  • the post.

  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.
  • Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

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