Job Description :
Designation : System Engineer
Have You Heard About The World'S Fastest Growing Health It Company? :
Innovaccer Inc. is a leading healthcare data platform company focused on delivering efficient and effective healthcare through the use of pioneering analytics and transparent, clean, and accurate data.
Innovaccer's aim is to simplify complex data from all points of care, streamline the information, and help organizations make powerful decisions and realize strategic goals based on key insights and predictions from their data.
Its products have been deployed across more than 500 locations with over 10,000 providers leveraging it at institutions, governmental organizations, and several corporate enterprises such as Mercy ACO, StratiFi Health, Catalyst Health Network, Osler Health Network, and PHIX HIE.
Innovaccer is based in San Francisco with offices around the United States and Asia.
Your Title Will Be : System Engineer
Your Department Will Be : It - Infra Support
Your Employment Type : Full Time
Where You Will Be Working? : Noida, India
Key Skills :
End-user system support(Windows, Mac, Linux)
Knowledge of networking
Your Role :
We are looking for a System Engineer to join a fast-moving, Support team responsible for the health and welfare of our most valuable assets, our people! Reporting to the People Operations Manager in the US, this role will be focused on ensuring we take a white-glove approach when it comes to taking care of our People's requests.
The Really Great Things You'll Be Doing :
Working with an International team and gaining exposure on how to support people from over 20 states and 2 countries!
Ensuring our people and their families have piece-of-mind when it comes to their welfare and support.
What Lands You This Role :
Great communication skills (written and verbal) to be an IT representative and support for the incoming of new employees in US database tool
Should be comfortable for working in night shift
Executes white-glove approach to IT support including set up and coordination across computers
Maintains all IT related assets to ensure we comply with security compliance rules, documents, policies, and procedures
Fosters good communication with employees to promote employee satisfaction
Provide other administrative support as necessary, including scheduling meetings for ongoing IT ticket support and license provisioning
System Engineer (Evening) will act as the single point of contact to the Customer / users for all IT related requirements during Nightshift
Responsible for attending all incidents, service requests landing at the Service Desk via the Tool, Mail & Telephone and also to create tickets on SD as well
Basic Knowledge of Windows Server Administration
Excellent troubleshooting skills in terms of Mac, Windows operating systems, Laptop & Desktops
OEM / Vendor Coordination
Knowledge of Patch / OS Management