Supervises application management teams in developing business solutions for small to medium client accounts.
Develops and implements business development account growth strategies to meet revenue targets and service goals for company accounts including end to end accountability for service delivery, customer satisfaction, financial performance and application growth.
Manages accounts small to medium in scope.
Essential Job Functions
Supervises applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts;
develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and center operations.
Ensures fiscal control by developing, monitoring and adjusting small to medium account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives.
Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.
Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor and company resources are available to meet client needs.
Maintains expertise in management of client relationships and applications outsourcing, practical understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members.
Recommends and / or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.
Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management information systems, accounting or related field preferred
Six or more years of applications development experience
Two or more years of leadership experience
Experience working with contracts and finance and accounting
Experience working with the computer industry
Experience working with company products and services
Experience working with computer systems and their use
Experience working with customer technology and support requirements
Experience working with application development and maintenance best practices
Experience working with generally accepted accounting principles and accounting software
Leadership skills to coordinate, oversee, develop and lead team members
Good communication skills
Good interpersonal and presentation skills for interacting with team members and clients
Good analytical and problem solving skills
Good organization skills to balance and prioritize work
Ability to work independently and as part of a team