Team Leader-Diverse Content
Hyderabad, IN
2d ago

Position Team Leader

Department Diverse Content

Location Hyderabad

Shift Timings Rotational Shifts (includes night shifts)


The Diverse Content Department collects proprietary financial information. The diverse content teams work on various databases and are responsible for researching, adding, parsing, storing and updating abundant financial information useful for Investors.


Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

Conduct periodic Performance Appraisals to facilitate performance management

Responsible for managing leave requests in order to respect Earning Season calendar

Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

Responsible to maintain confidentiality of information dealt with

Manages day to day team workload

Assign work to agents and facilitate clearance of bins by end of day

Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

Conduct weekly team meetings to discuss updates, statistics, and other information

Implement action plans for team and individual performance improvement

Conduct monthly grievance and feedback session with team

Maintain the SOP’s with the Process updates

Monitor production rate periodically and take appropriate action

Assigns agents on project, decision based on agent performance and knowledge attributes


Ability to implement processes effectively

Good numerical ability and accurate reporting

Any Graduate,PG

Good communication skills for leading the teams and to align teams with client deliverables

Minimum of 5-6 years of work experience, with at least 1year in supervising people

Should have done conducted 1 appraisal cycle for his / her team

Minimum span of team managed currently should be 8

Excellent written skills ability to prepare reports

Willingness to work in U.S. shifts

Thorough knowledge M S Office Excel, PowerPoint & Word

6 sigma background (Green Belt, Yellow Belt, LEAN etc.) is preferable.

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