Opening For Call Quality Analyst
Space Consultants
Bangalore
7h ago
source : Hireejobs

Job Description Job Opening Call Quality Analyst Company Profile Company is founded in 1981 by Gurudev Sri Sri Ravi Shankar The Company is an educational and humanitarian movement engaged in stressmanagement and service initiatives The organization operates globally in 155 countries and has touched the lives of over 370 million people Qualification Graduation Experience 1 to 3 years in Quality control inbound And outbound process Quality Analyst JOb Description Quality Analyst will be responsible for doing the call audits for voice process inbound outbound The primary responsibilities of a candidate are to conduct quality audits of calls conduct Calibration Sessions and participate in Coaching Sessions Manage process performance on Call Quality Compliance and Internal audits Meet daily weekly monthly assigned number of evaluations Managing individual quality teams aligned to each process for transactional quality Ensuring reporting timelines targets Driving quality metrics Process Improvement Adherence Process Standardization and TAT reduction Risk Management for Business with respect to the law and clients Developing processes formats to ensure effective quality management of processes and adherence to compliance standards Ensuring calibration on Quality parameters by using various methodologies Assisting process owners in managing the processes by doing metric management helping them Candidate Skills Required Excellent oral and written communication skills Strong Email handling skills Basic knowledge of MS Office Knowledge of quality tools Have good knowledge of Audit Salary 1820K More Salary can be given to the deserving candidate Job Location Kanakapura road Banglore Salary 2 Lac To 2 Lac 50 Thousand P A Industry ITES BPO KPO LPO Customer Service Operations Work Experience 1 2 Years Qualification Other Bachelor Degree

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