Regional Operations Manager
ESAF
Ahmedabad
1d ago

Description

  • Ensure a high level of compliance to policies and procedures that have been laid down for Branch operations.
  • Putting to use quality controls that improve processes, raise efficiency and at the same time keep operational costs low.
  • Ensuring that BOT do check the operations regularly and correctly as required.
  • To conduct regular branch visits and handhold the branches. Monitor the day to day activities of the branches assigned and determine their effectiveness.
  • Reporting to the BM / CH on any findings for appropriate action. Escalation of the reporting to Head Operations / Business Head will depend on magnitude of the issues or failures by the branches to rectify / comply to the process.
  • Prepare Branch Visit reports and submit to Supervisor / Business with accuracy.
  • Follow up on the observations in the Audit report and other reports for implementations and corrections.
  • Conduct Self Risk Assessment on quarterly basis . Identify risks which have not been covered by procedures and report to Head Branch operations for further action.
  • Monitoring Anti Money Laundering Controls and ensuring they are strictly adhered to.
  • Frequent trainings to update the recent process / systems / product changes.
  • Acting as a help desk for branches to raise their concerns and queries. Collate such queries and prepare MIS frequently.
  • Act as a single point for escalations related to IT, Admin and other department related issues. Collate the multiple issues raised by branches and follow up on behalf of the branches.
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