Technical writers typically do the following :
Determine the needs of users of technical documentation
Study product samples and talk with product designers and developers
Work with technical staff to make products and instructions easier to use
Write or revise supporting content for products
Edit material prepared by other writers or staff
Incorporate animation, graphs, illustrations, or photographs to increase users- understanding of the material
Select appropriate medium, such as manuals or videos, for message or audience
Standardize content across platforms and media
Collect user feedback to update and improve content
Technical writers create paper-based and digital operating instructions, how-to manuals, assembly instructions, and - frequently asked questions- pages to help technical support staff, consumers, and other users within a company or an industry.
After a product is released, technical writers also may work with product liability specialists and customer-service managers to improve the end-user experience through product design changes.
Technical writers often work with computer hardware engineers, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing.
Therefore, technical writers must be able to understand and discuss complex information with people of diverse occupational backgrounds.
Technical writers may serve on teams that conduct usability studies to improve product design. Technical writers may research topics through visits to libraries and websites, discussions with technical specialists, and observation.
Technical writers are also responsible for managing the consistency of technical content and its use across departments including product development, manufacturing, marketing, and customer relations.
Some technical writers help write grant proposals for research scientists and institutions.
Increasingly, technical information is delivered online and through social media. Technical writers use the interactive technologies of the Web and social media to blend text, graphics, multidimensional images, sound, and video