Customer Support Executives
1d ago
source : Shine

Human Face

Strong Understanding of Customer Business Operations for Software Services or Sales / Service Industry

Experience in Supporting Cloud based products will be preferred

Experience in using Customer Support portal

Ability to grasp complex technical data and to communicate to a broad range of technical and non-technical people

Development of Implementation plan & strategy to ensure time bound implementations

Maintain accurate records of all Customer related activities

Create and conduct customized Customer Training and Demos

Interaction with Engineering team to ensure timely delivery and resolution of customer requests

Problem-solving skills & good interpersonal skills

Very solid communication skills

Works with minimal direction on strategic and technical issues

Able to handle tough situations independently,

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