Quality Manager ESI
Accenture
Mumbai, India
2d ago

Job Description

Responsibilities / Authorities

  • The Quality Manager will be responsible for reviewing, confirming, and reporting compliance with process or procedure of the business, Quality certifications, and / or Accenture Delivery methodology
  • Ensures desired quality standards are reached by sharing the audit results on a defined frequency
  • Establish a common Quality Framework across all the business
  • Create standard quality forms / checklists to drive quality scores
  • Creates error trend analysis, scorecards and proposes immediate action plans to operations
  • Drives refresher trainings and PKT’s across all business
  • Establish and conduct calibration call (Internal and External stakeholders)
  • Maintains a repository of Process Updates (SOP Management)
  • Review and highlight the impacts of procedural changes (SOP) to operations
  • Interact with external / internal stakeholders to drive improvement objectives
  • Detail

  • Communication Skills
  • oProficient in communicating in English both written and verbal. Conveys information clearly and effectively

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form