LeadSquared - Implementation Manager - IT Projects - Cloud/SaaS Platforms (8-15 yrs) Bangalore/Mumbai (Business Analysis and Project Management)
1d ago
source : hirist.com

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.

Who we are?

LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals / Upsells and Field Sales processes.

Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high-

velocity sales processes. LeadSquared offers the next generation, AI-enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.

LeadSquared has been recognized as one of the fastest-growing companies in the world :

  • Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
  • Frost and Sullivan's 2019 Marketing Automation Company of the Year award
  • Among Top 100 fastest growing companies in FT 1000 : High-Growth Companies Asia-Pacific
  • Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius
  • LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.

    Job Description : LeadSquared is looking for an Implementation Manager who will be in charge of getting the product live for our new clients.

    The role is a critical one since it will impact the overall retention and satisfaction of the customers.

    Key Responsibilities :

  • Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs.
  • Some meetings may require travel to client Location (domestic / international).

  • Understand customers business and motivation to subscribe to LeadSquared : Come up with LeadSquared customization based on this understanding.
  • Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
  • Come up and implement the best way of importing existing customer data and digital assets
  • Execute the implementation plan : Make the customer live within the promised timeframe.
  • Be a single point of contact for customers on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis
  • Work with Sales, Customer Success, and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
  • Work closely with the product development team to share client feedback and for post-implementation reviews
  • Track key metrics and KPIs related to implementation success
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them
  • Upsell / cross-sell LeadSquared product or services wherever applicable
  • Key Capabilities :

  • A bachelor's or master's degree in engineering or technology
  • 8+ years of mandatory experience in Implementation world-class products
  • Ability to manage multiple clients and projects / task simultaneously
  • Exception problem solving and solution skills
  • Customer success-oriented attitude
  • Excellent written and oral English skills
  • Understanding of how cloud-based applications are delivered and consumed
  • Understand of unique feature and challenges of SaaS applications
  • Exceptional critical thinking skills is a plus
  • Flexibility to travel is required
  • Timely execution-oriented professionals will be preferred
  • Focus on quality and attitude to excel will be a big plus
  • Apply
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