LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.
Who we are?
LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals / Upsells and Field Sales processes.
Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high-
velocity sales processes. LeadSquared offers the next generation, AI-enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.
LeadSquared has been recognized as one of the fastest-growing companies in the world :
Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
Frost and Sullivan's 2019 Marketing Automation Company of the Year award
Among Top 100 fastest growing companies in FT 1000 : High-Growth Companies Asia-Pacific
Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius
LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.
Job Description : LeadSquared is looking for an Implementation Manager who will be in charge of getting the product live for our new clients.
The role is a critical one since it will impact the overall retention and satisfaction of the customers.
Key Responsibilities :
Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs.
Some meetings may require travel to client Location (domestic / international).
Understand customers business and motivation to subscribe to LeadSquared : Come up with LeadSquared customization based on this understanding.
Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
Come up and implement the best way of importing existing customer data and digital assets
Execute the implementation plan : Make the customer live within the promised timeframe.
Be a single point of contact for customers on implementation including any integrations.
Communicate work status to client and internal stakeholders on a regular basis
Work with Sales, Customer Success, and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
Work closely with the product development team to share client feedback and for post-implementation reviews
Track key metrics and KPIs related to implementation success
Identify implementation areas that can be automated and work with the product or customer success teams to automate them
Upsell / cross-sell LeadSquared product or services wherever applicable
Key Capabilities :
A bachelor's or master's degree in engineering or technology
8+ years of mandatory experience in Implementation world-class products
Ability to manage multiple clients and projects / task simultaneously
Exception problem solving and solution skills
Customer success-oriented attitude
Excellent written and oral English skills
Understanding of how cloud-based applications are delivered and consumed
Understand of unique feature and challenges of SaaS applications
Exceptional critical thinking skills is a plus
Flexibility to travel is required
Timely execution-oriented professionals will be preferred
Focus on quality and attitude to excel will be a big plus