Senior Assistant Service Delivery Coordinator
DXC Technology
Noida
6d ago
source : Shine
  • Supports delivery of company products and services according to established procedures.
  • Essential Job Functions

  • Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met.
  • Assists in performing administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.
  • Enters information of account specific service problems and distributes prioritized work requests.
  • Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  • Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service.
  • Produces reports necessary to indicate areas of improvement.

  • May conduct product inspections to ensure established quality guidelines are adhered to.
  • Basic Qualifications

  • High school diploma or G.E.D.
  • Two or more years of administrative experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
  • Other Qualifications

  • Analytical and problem solving skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Communication skills
  • Ability to work in a team environment
  • Work Environment

  • Office environment
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