Job summary
At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as Senior Human Resources Assistant (Sr.
HRA) in our Customer Service team in India. We have roles based out of multiple sites Coimbatore, Hyderabad, Delhi, Pune.
This is a full-time role, primarily responsible for providing an operational, value-add and best in class HR service to the CS teams in India, as well as work on process improvement projects and initiatives.
Key job responsibilities
Assist the HR Business Partners and HR Manager with various assignments
Ensure the implementation and compliance of all HR company procedures, with current legislation and Amazon policies
Implement initiatives to drive and maintain a culture of excellent employee relations
Ensure regular connects with employees and frontline managers to gauge the pulse of the floor and share proactive insights and trends to the HRBPs, Ops leadership and CS ER team
Produce HR reports, dashboards and analysis, including key HR metrics such as absenteeism, attrition, head count, employee career development portal, employee feedback surveys, etc.
for monthly, quarterly, annual reviews for different business leaders
Coach managers on good people management practices
Conduct exit interviews and share analysis
Address employee queries on Employee Lifecycle processes like - Exit process, Unpaid leaves, Job code / family changes, Transfers, Exceptions of Policies
Conduct training for frontline managers on various HR processes and tools
Conduct new hire orientation sessions, pre-onboarding sessions
Guide managers on performance management, PIP cases
Partners with HRBPs in disciplinary or performance related actions
Collaborate with other HR departments (HR Services, Benefits and Payroll) to drive adoption, and solve problems
BASIC QUALIFICATIONS
2 to 5 years’ experience in the areas of HR, L&D or other related areas
Strong verbal and written communication skills, ability to work with and influence multiple stakeholders
Strong in MS Excel : pivot tables, charts, formulas, Vlookup, etc. and able to create Powerpoint presentations
Hands-on approach
Enthusiastic team player with a strong drive to create a positive work environment
Ability to identify problems and drive appropriate solutions independently
Proven ability to prioritize tasks and to organize workload to ensure that projects are driven as per plan
PREFERRED QUALIFICATIONS
Post graduate degree in HR
Success in creating, driving and program managing effective development, employee relations, retention and reward programs
Experience and specific knowledge of human resource theory, functions and practice; performance management systems and employee development
Exposure to talent analytics - ability to create reports and analyze employee metrics
Able to travel, as appropriate. 
