Welcome to Nali Clock Software Solutions Job Summary :
Technical Generalist I's are responsible for efficient, accurate and friendly delivery of support services to NextGen Healthcare Clients.
This is the ideal job for someone wishing to enter into the dynamic field of Healthcare IT - or for the medical practice individual who would like to work in the Healthcare IT field.
Job Responsibilities :
Utilize sound judgment, critical thinking and technical savvy to analyze and resolve complex technical issues with Client databases, software applications and technical configurations.
Occasionally provide Clients with recommendations regarding the use of their hardware and software platforms.
Respond to all support issues in less than 2 hours by telephone andor email.
Ensure timely incident follow with all Clients.
Resolve and close all tickets with Client's approval.
Resolve and close all tickets with Client's approval.- Properly manage and document all work performed as part of ticket queue management.
Be able to work independently and as well as in a team environment.
Quickly assess whether a particular issue indicates that the Client needs further training and ensure the issue is transferred to the appropriate team for follow up.
Be able to develop and execute short term actions to resolve complex Client issues.
Provide emergency On Call support during non- business hours.
Professionally represent NextGen in all Client interactions.
Required Qualifications :
Excellent English language oral and written communication skills.
Experience with SQL Server Management Studio and Queries
Experience with Software troubleshooting or HealthCare Software
Ability to balance multiple and shifting priorities.
Significant experience troubleshooting proprietary software.
Must possess strong analytical skills.
Must be Client service oriented.
Possess strong problem solving and critical thinking skills.
Flexible to work on shifts
Desired Qualifications :
Experience installing, configuring VMware, Firewalls, Citrix products and Server Software, Hardware and Operating Systems
Broad technology background, which may include : SQL administration or T- SQL development, Active Directory, performance tuning, virtualization, novice scripting or programming experience, hardware maintenance, proprietary software troubleshooting, and data analysis, among others.