GBS - IT Platform Analyst
Chennai, Tamil Nadu, India
3d ago

Job Description

In this role, you have the opportunity to

The IT Platform Analyst role is a SME with deep domain, functional and technical skills of related processes and platform(s).

He / She is involved in E2E application life cycle management teaming up with Business Process Owners, Solution Architects, Platform Solution Managers and Project Managers.

The activities for a Platform Analyst include ideation, feasibility studies, roadmap development, project initiation, estimation, design, user story creation, backlog creation, build, test, validation, deployment, maintenance, operations and decommissioning of the applications including continuous improvement cycles ensuring the right quality and performance levels.

You are a part of

Our mission to improve the lives of 3 billion people per year by 2030. Every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients.

We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs.

Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

You are responsible for

  • Support Intake business requirements and deliver Solution Design together with BPO, Solution Architects, Platform Solution Managers, Project Manager and other key stakeholders.
  • Work closely with Platform Solution Managers , Domain leads in supporting Solution / Release planning and other Agile Phases.
  • Support Product Owner, Solution Architect in Grooming, Solution design including NFRs, Estimation, Validation and help drive feature driven development with scrum teams
  • Ensuring high quality backlog boosting the performance of scrum teams
  • Own, Optimize E2E Solution Development Process and support fellow DevOps engineers to realize the solution
  • Support business in demonstrating the capabilities, training, deployments, onboarding business / markets & change management
  • Accountable that the solutions design / technology meets the functional and non-functional requirements with focus on Releasability, Reliability, Security and performance.
  • Accountable that solution design meets platform architecture principles & guidelines. Provide feedback on continuous improvement to architecture community
  • Responsible for Software Quality, Compliance & Regulatory aspects of the solution.
  • Involve in Peer review, demo and other scrum ceremonies
  • Responsible to validate test strategy and plan, test cases, automation, regression and test execution.
  • Raise impediments on time to leads and support resolution
  • Identify Kaizen opportunities at work and improve process and delivery
  • Endorses the content of the release (including NFRs) prior to release and manages interdependency with other programs.
  • Actively work to reduce technical debt and refactor the application for performance
  • Identify E2E Business Processes together with BPO / BPE that are critical and establish monitoring via OCC
  • Work closely with DevOps team in supporting key Domain and Technical inputs for Incidents, Change Requests, Service Requests and other regular operations activities.
  • Support Operations and business with SME Expertise during crisis management for business continuity across global time zones.
  • Support Platform Landscape upgrades, improvements to stay aligned with OEM guidelines
  • Competence Development of New entrants (Employees and Partners)
  • Ensures solution guidelines are up to date in Knowledge repository / Wiki
  • Stay current with Market knowledge on Platform Technology Curve.
  • To succeed in this role, you should have the following skills and experience

  • 10+ years of overall IT experience with proven track record for designing and delivering solutions that are focused on usability, flexibility and scalability
  • Strong working knowledge of SAP with a specialization in Customer Service / Service Management
  • 7+ years with strong knowledge of SAP-Customer Service / Service Management
  • Ability to manage cross-department stakeholders with unique needs and competing priorities
  • SAP EAM certification is mandatory. S4 HANA Sales / Logistic execution preferred.
  • Familiar with DEVOPS concepts and their execution including software lifecycle management.
  • Knowledge on IT infrastructure concepts like Cloud Computing and the way to operate these.
  • Affinity with definition and creation of End to End business process management and KPI reporting.
  • Certified ITIL professional (or comparable industry certification) or a proven track record in IT Service Operations.
  • In return, we offer you

    A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment.

    We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences.

    Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

    How we work at Philips

    Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

    We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Our hybrid working model is defined in 3 ways :

    We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

    We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

    We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

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