Marks & Spencer - Business Solutions/SFCC Demandware Manager - eCommerce (9-14 yrs) Gurgaon/Gurugram (DevOps)
Marks & Spencer Reliance India Pvt Ltd.
Gurugram, India
5d ago
source :

Key Deliverables (Essential functions & Responsibilities of the Job) :

  • Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global M&S demandware / SFCC platform + JV partner) and integrations for the same in India eComm landscape.
  • Establish and maintain IT governance structure with M&S eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of M&S strategic direction after the platform is live.
  • Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
  • Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
  • Identify and steer M&S India Market eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
  • Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
  • Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
  • Accountable for project delivery of applications or technology in time & budgets.
  • Manage personnel and outside contractor(s) as required.
  • Establish budget with user approval and monitor actual charges in line with work performed. Accountable to operate within annual budget.
  • Where required, to provide leadership, welfare and coaching to your team.
  • Key Relationships :

  • Internal business customers in eComm & digital for MSR.
  • Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
  • Internal staff - direct reports (where applicable)
  • IT vendors, contractors (where applicable)
  • Knowledge Skills and Abilities :

  • This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects.
  • S / he must be highly motivated and able, with his / her knowledge of M&S systems, to apply that knowledge within an interdisciplinary environment.
  • This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

  • Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
  • Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas.
  • Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

  • Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
  • Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
  • Very strong Project management skills and experience in waterfall, iterative and agile methodology. Person should be certified scrum master and trained in cloud tech.
  • This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
  • Ability to effectively interact with all levels of business via phone, written communication and in person.
  • Management and leadership skills.
  • Key Skills :

  • A sound understanding of current IT principals is essential for this role.
  • Experience of working within an IT Business Solutions, Relationship Management or Consultative capacity is highly desirable.
  • Experience in eComm IT PM, eComm IT operations, project management or a related field is highly desirable.
  • Strong commercial awareness in eComm applications including order management system & CRM within the consumer products / manufacturing industry desired.
  • Strong written communication abilities with fluent written and spoken English.
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