Key Deliverables (Essential functions & Responsibilities of the Job) :
Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global M&S demandware / SFCC platform + JV partner) and integrations for the same in India eComm landscape.
Establish and maintain IT governance structure with M&S eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of M&S strategic direction after the platform is live.
Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
Identify and steer M&S India Market eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
Accountable for project delivery of applications or technology in time & budgets.
Manage personnel and outside contractor(s) as required.
Establish budget with user approval and monitor actual charges in line with work performed. Accountable to operate within annual budget.
Where required, to provide leadership, welfare and coaching to your team.
Key Relationships :
Internal business customers in eComm & digital for MSR.
Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
Internal staff - direct reports (where applicable)
IT vendors, contractors (where applicable)
Knowledge Skills and Abilities :
This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects.
S / he must be highly motivated and able, with his / her knowledge of M&S systems, to apply that knowledge within an interdisciplinary environment.
This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas.
Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
Very strong Project management skills and experience in waterfall, iterative and agile methodology. Person should be certified scrum master and trained in cloud tech.
This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
Ability to effectively interact with all levels of business via phone, written communication and in person.
Management and leadership skills.
Key Skills :
A sound understanding of current IT principals is essential for this role.
Experience of working within an IT Business Solutions, Relationship Management or Consultative capacity is highly desirable.
Experience in eComm IT PM, eComm IT operations, project management or a related field is highly desirable.
Strong commercial awareness in eComm applications including order management system & CRM within the consumer products / manufacturing industry desired.
Strong written communication abilities with fluent written and spoken English.