Why American Express
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute.
In recognition of our consistent performance, we were nominated to the Great Place to Work Hall of Fame .
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.
D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks.
Travel & Lifestyle Services’ (TLS) vision is to provide the world’s best customer experience every day - through leisure travel, as well as a variety of lifestyle services.
To achieve this vision, we’ve embarked on an ambitious plan to make our customer experience truly extraordinary across touch points.
TLS serves American Express Card Members across 23 markets around the globe via a number of servicing channels including : web, mobile, phone, chat and email.
Phone and email services are offered to Platinum & Centurion Card Members, while online services are available to all customers, including non-Amex card holders.
The Servicing MIS and Analytics team within the Design Engineering and Analytics (DE&A) team plays a crucial role enabling effective decision making, across global stakeholders at various level, by timely providing reliable and insightful information through rigorously designed, analyzed and maintained reporting platform.
Their responsibilities include managing and continually evolving various reporting suite and performing rich analytics to support strategic planning, performance management and business growth.
The Director of Servicing MIS and Analytics will be responsible of overseeing end to end processes from data ingestion, transformation, visualization to distribution.
He / she will be part of a fast-paced & innovative team within TLS and will be responsible for defining, syndicating and executing a transformational strategy that will turn our data assets into an engine for growth.
Responsibilities include :
Shift Timings : Flexible
ReqID : 20000247
Schedule (Full-Time / Part-Time) : Full-time
Date Posted : Jan 15, 2020, 4 : 34 : 29 AM