HCL Technologies Limited
, 7-12 Years
7h ago

Job Description (Posting).

Job description : Identity Management, Subject Matter Expert

UBS Technology Operations System (TOC) is a group-wide function which provides production support for secure and risk-aware IT applications & components for UBS by offering best fit, easy to leverage, reliable and cost effective operational services, tools, processes and expertise.

We are seeking a Production support analyst to work in 2nd level support team based out of multiple locations (Zurich, Pune, Nashville(US)).

The desired candidate will be required to work on daily operational tasks in supporting bank's Identity and Access Management services in alignment to bank's operational and production assurance guidelines.

An ideal candidate would be someone with strong background in supporting Identity and Access management infrastructure and / or other security services in large organisations, preferably financial institutions.

Mandatory Skill Sets for Identity Management SME :

  • Expert on atleast 1 of the Security Product :
  • oCyberArk

    oCA Siteminder / CA Layer 7 / Strong Authentication

    oPKI Infra / 2FA Credentials using BYOD / X509 Certificates / OTP

    oAPI / Webservices

  • Expert knowledge on LDAP, Active Directory, RDBMS / MS SQL
  • Knowledge of Application Server (Apache, Tomcat & WebSphere etc.).
  • Moderate experience in Unix Shell and Perl scripting.
  • Working Expertise on Platforms : Unix and Windows both.
  • Preferred Additional Skill Sets :

  • Hands-on experience of Log analysis / Automation tools Splunk / Appdynamics / IPSoft / Automation Anywhere
  • Cloud / Azure experience
  • Required soft skills :

  • Excellent verbal and written communication skills in English.
  • Proven ability to deliver under stressful situations.
  • Proven ability to multitask and prioritise based upon the business requirements.
  • Must be able to collaborate and effectively communicate with colleagues in disparate geographical locations.
  • Must be able to effectively communicate with senior colleagues and other stakeholders in the organisation.
  • Flexibility to work in shifts. May involve weekend / Odd hours work
  • Release management : Deployment of releases in the managed environments following standard practices and policies within the organisation.

    Application Administration : Proactive involvement in administration of the applications with a target to minimise business or operational impact.

    Application availability and usability are the other important KPIs.

    Work closely with different areas of the business and IT, analyse the provided information and make recommendations for change where applicable.

    On-boarding / configuration of systems / applications to the various legacy or strategic IDAM (Identity and Access Management) solutions.

    Liaise with Level 3 / Engineering teams to find sustainable solutions.

    Incident and Problem Management : Ensure that application incidents are captured, recorded, analysed and escalated appropriately.

    Repeat incidents are captured; Problem management process is kicked off


    BE / Btech / Beng(Hons)

    Skill (Primary)

    Technical Skills (APPS)-Framework-Windows-Identity Access Management - CyberArk

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