Senior Member of Technical Staff
VMware
Panchshil, IND
5d ago

Job Description

VMware is the leader in cloud infrastructure, business mobility and virtualization software. A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

As part of VMware's Cloud Management Business Unit (CMBU) We build creative, comprehensive cloud management solutions, products and cloud services that manage hybrid (multi-cloud) environments running anything from traditional to container (cloud native) workloads delivering availability, performance, capacity and cost management.

A new and exciting opportunity has arisen in our vRealize Automation Engineering team for an experienced customer facing Solutions Architect to join our growing Adoption Excellence Team focused on customer engagements and product development initiatives to drive increased adoption of our vRealize Automation Cloud suite of products.

In this role you will work directly with customers, partners, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of VMware’s integrated cloud management solutions and services.

You will be a trusted advisor to our customers, have technical savvy, be an out of the box thinker and have the ability to drive and engage multiple stakeholders to translate and communicate business requirements into a customer solution.

You are highly organized, through and motivated understanding the importance of being a strong team player and a leader when it comes to forging lasting relationships with our customers.

You will be a key partner for engineering teams and will work closely with early adopter customers as well as assisting post sales and deliver to customers who require advanced architecture, designs and services.

Your knowledge and experiences will also be leveraged as a part of continuous feedback loop to drive architectural best practices and tooling required to increase adoption, retention and overall customer satisfaction, as well as to help create new, and improve existing features in vRealize Automation products.

You are comfortable wearing many hats and knowing that your work will have a real impact on the direction of our vRealize Automation business and our product offerings.

You’ll be part of an agile and bright team that embraces open communication, empowerment, innovation, teamwork and a shared laser-focus on customer success.

VMware vRealize Automation Engineering is committed to offering a collaborative and supportive working environment. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other.

We are looking for conscientious and responsible individuals who can build on our successful track record and come with us on the next stage of our journey.

Come work for the global leader in cloud management automation solutions!

This job requisition is not eligible for employment-based immigration sponsored by VMware.

Responsibilities

  • Coordinate the success and adoption of VMware’s vRealize Automation product across geographies.
  • Be an acknowledged expert in vRealize Automation and other workload provisioning and orchestration technologies, including configuration management tools such as Puppet / Ansible / Chef / Salt.
  • Design, develop and document innovative customer solutions based on hands-on knowledge of the entire VMware product line with a specific emphasis on vRealize Automation.
  • Work with existing VMware customers who have CMBU solutions deployed to understand how those solutions are working for the customer, suggesting changes to deliver improved business outcomes
  • Gather detailed business and technical requirements from customers and field teams to create specifications that enable the team to implement precise post-sales solutions for customers.
  • Work with VMware Field and R&D partners to investigate, pinpoint, diagnose and resolve issues in customer deployments.
  • Derive lessons learnt and issues diagnosed from customer engagements, and work with R&D and Product Management to drive those lessons back through the product development process, resulting in improved CMBU products and services.
  • Work independently or as part of the Adoption Excellence Team on engagements with customers, often in a technical leadership role to ensure customer retention and to drive customer value realization.
  • Maintain current knowledge of the entire VMware product line with special expertise on vRealize Automation and vRealize Orchestrator, with deep familiarity with vRealize Suite components.
  • Be able to drive and increase visibility of escalated support issues for Cloud Management key accounts as needed.
  • Take full ownership of assigned customer engagements, to the point where you feel responsible for the success of the customer’s deployment addressing their business problem.
  • Participate and partner with product development to help define and contribute in the creation of progressive integration solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and / or showcasing as part of a team.
  • Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
  • Document best practices in developing and deploying VMware management solutions, and feed them into our knowledge base for reuse by customers and partners.
  • Qualifications :

  • Bachelor's degree in Computer Science or equivalent practical work experience
  • 6+ years of industry experience in development and / or customer facing roles
  • 2+ years of experience in customer facing positions as a professional services Solutions Architect or Engineer
  • Hands-on / working knowledge of VMware vRealize Cloud Management products
  • Domain level understanding of Public / Private Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security, Cloud Consumption)
  • Knowledge of Computer Science fundamentals, algorithms, data structures
  • Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
  • Programming abilities in Java, Perl, Python, Unix shell / Bash, Windows PowerShell or advanced vRealize Orchestrator coding capabilities (Javascript)
  • Familiarity with deploying and analyzing behavior of Java-based and related enterprise software technologies (RabbitMQ, Tomcat, Nginx, )
  • Network Security Tool and Networking Concepts such as firewalls, IDS / IPS, Load Balancers, Security / Trust Zones, L2 Switching and L3 routing.
  • VLANs, Unicast vs Multicast, Management Networks, routing, VPN and network design

  • Familiarity with systems management concepts, processes and standards (e.g.SNMP); capacity / performance management and tuning;
  • and storage and network management

  • Outstanding organizational, prioritization, and communication skills
  • Adaptability to change, comfortable in a fast paced environment
  • Strong, validated experience with leadership, problem solving, and critical thinking
  • Agile methodology experience.
  • Preferred Skills :

  • VCP, VCDX, VCDXNV, VCIXNV, CCNA or equivalent certification and / or related work experience
  • Experience with the Atlassian tool suite (Jira Core, Confluence)
  • Strong practical Windows Server or Linux systems administration skills
  • Experience with DevOps tooling and methodologies
  • Job Profile

    Category : Engineering and Technology

    Subcategory : Software Engineering

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-06-21

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