Team Manager
Bangalore, Karnataka, India
1d ago


Manager - Ops Transformation

Qualification :
  • Education :
  • Education :
  • Any Graduate (preferably - MBA / MCA / Btech)

  • Excellent verbal and written communications skills and English proficiency.
  • Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.
  • Hands on Knowledge of using providing solutions in Capital Markets or Capital Markets products.
  • Indepth understanding of SDLC preferably AGILE.
  • Relevant Experience of BA (min 45 Years ).
  • Flexibility to work at different location.
  • Responsibility :

    Stakeholder / Business Management :

  • Act as a point of contact for Project and Program managers for all questions related to task assigned
  • Provide regular status updates and track all KPI's / Metrics related to all project tasks assigned.
  • collaborates and Interacts with teams spread across geographies specific to tasks assigned.
  • Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
  • Work with reporting manager for high billable utilization and productive engagement during nonbilled period.
  • Participate and provide inputs during Solution development activities with the change team.
  • Knowledge Management :

  • Builds case studies in all projects executed during and towards end of project
  • Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.
  • Actively participates in Knowledg sharing session.
  • Performs industry research on emerging topics and shares with wider teams.
  • Customer Relationship Management :

  • Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals
  • Ensure participation in periodic client meetings and contribute effectively on expected tasks.
  • Manage all project related queries and engage the Cognizant Manager during any escalations.
  • Develop indepth understanding of client infrastructure and products used.
  • Proactively identify issues andd escalate as appropriate.
  • Build relationships with program managers or portfolio owners in the customer organization.
  • Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.
  • Process Improvements and Adherence :

  • Regularly participate in the discussions with the client and identify improvement opportunities
  • Project delivery (Functional Skills) :

  • Demonstrates usage of Industry / Cognizant / Client standard methodologies and tools for Requirements Gathering
  • Execute and / or support functional testing / UAT.
  • Assist in formulating recommendations.
  • Identify tasks and activities required to prepare a project plan.
  • Can perform stakeholder interviewing to understand current process and gather new requirements.
  • Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.
  • Able to construct a detailed and complex process flows and models.
  • Ability to write detailed and complex requirements documents.
  • Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.
  • Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.
  • Good To Have Skills

  • COTS Products(BFS Ast&Wlth)
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