Manager - Ops Transformation
Qualification : Education :
Any Graduate (preferably - MBA / MCA / Btech)
Excellent verbal and written communications skills and English proficiency.
Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.
Hands on Knowledge of using providing solutions in Capital Markets or Capital Markets products.
Indepth understanding of SDLC preferably AGILE.
Relevant Experience of BA (min 45 Years ).
Flexibility to work at different location.
Stakeholder / Business Management :
Act as a point of contact for Project and Program managers for all questions related to task assigned
Provide regular status updates and track all KPI's / Metrics related to all project tasks assigned.
collaborates and Interacts with teams spread across geographies specific to tasks assigned.
Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
Work with reporting manager for high billable utilization and productive engagement during nonbilled period.
Participate and provide inputs during Solution development activities with the change team.
Knowledge Management :
Builds case studies in all projects executed during and towards end of project
Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.
Actively participates in Knowledg sharing session.
Performs industry research on emerging topics and shares with wider teams.
Customer Relationship Management :
Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals
Ensure participation in periodic client meetings and contribute effectively on expected tasks.
Manage all project related queries and engage the Cognizant Manager during any escalations.
Develop indepth understanding of client infrastructure and products used.
Proactively identify issues andd escalate as appropriate.
Build relationships with program managers or portfolio owners in the customer organization.
Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.
Process Improvements and Adherence :
Regularly participate in the discussions with the client and identify improvement opportunities
Project delivery (Functional Skills) :
Demonstrates usage of Industry / Cognizant / Client standard methodologies and tools for Requirements Gathering
Execute and / or support functional testing / UAT.
Assist in formulating recommendations.
Identify tasks and activities required to prepare a project plan.
Can perform stakeholder interviewing to understand current process and gather new requirements.
Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.
Able to construct a detailed and complex process flows and models.
Ability to write detailed and complex requirements documents.
Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.
Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.
Good To Have Skills
COTS Products(BFS Ast&Wlth)