Sr. Exec. - Store
Vodafone Limited
22h ago

Role Purpose :

  • Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice post-
  • paid / prepaid, data etc.) Execute marketing promotions, display and store experience schemes

    Accountabilities : Sales

  • Achieve sales target for all products (Voice-Post-paid / prepaid, data, VAS, handsets etc.) at a Vodafone store
  • Ensure and monitor quality of acquisition through the store Revenue
  • Deliver revenue targetsfor the store
  • Increase revenue per footfall by aiding customers’ purchase decisions RoI
  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service
  • Manage churn and achieve customer satisfaction for walk-in customers Store Management
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriateplacement of pop-ups and product displays at store Marketing
  • Execute marketing, branding and promotion activities
  • Ensure fliers / brand POS are availableat store
  • Resolve channel-specific issues within specific timelines People
  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance
  • Ensure that the HSW norms are adhered to KPI :
  • Achievement of all KPIs
  • Achievement of key financial targets (Revenue, RoI) at a store level
  • Execution of allstrategies and plans in the store
  • Development and retention of team membersin the store Competencies : Critical Success Factors
  • Continuous Learning &Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results Threshold Functional Competencies
  • Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies
  • Sales Planning and Forecasting
  • Solving Problems Experience
  • 1 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management
  • Essential : Graduation
  • Desired : full time post - graduation in business management / MBA
  • Employment Type : Permanent

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