Assist the Food & Beverage Manager, in order to provide the highest level of hospitality in the F & B outlet. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
Continuously delight the customer by offering trend setting and innovative products and services.
Assist the F & B Manager in Planning, Forecasting and Budgeting the revenues and cost for the outlet.
Staffing and Scheduling of the department and allocation of duties.
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitate learning and development for all the team members of the department.
Supervise and direct the daily activities of the outlet.
Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / Banquets.
Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
Assist the F & B Manager in organizing food festivals and developing guest loyalty and retention programmes.
Ensure that all the operational standards set for all the equipments & processes are followed.
Maximize F & B profitability by implementing the cost containment strategies for all the outlets.
Assist the F & B Mgr in order to prepare the promotion and marketing / PR plans for various outlets and execute the same.
Conduct refresher-training programmes for the staff and guide the new members of the department.
Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
Stay informed about local, national and international best practices / trends in food service, interior design, technology and entertainment in F & B.
Ensure that the department procures the best quality raw material and cost effective equipment.
Excellent customer service skills. Awareness of health and safety and personal hygiene the workplace. Candidate must possess at least a Bachelor of Hotel Management in Hospitality / Tourism / Hotel Management or equivalent.