As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.
Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.
Senior Site Reliability Engineer - Oracle Cloud Infrastructure Commercial Experience
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment.
OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure.
At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer s business critical applications.
We are looking for a strong Site Reliability Engineer (SRE) who will help ensure the availability of our Cloud services 24x7x365.
The SRE will have a pulse on the Oracle's Commercial Experience's services at all times and be directly accountable for the troubleshooting and resolution of service issues while continuously working with engineering partners to improve telemetry and automation.
Your goal is to improve availability by reducing time to mitigate, ensure we are measuring the right things, and automating tasks that impact development velocity, availability or productivity.
You will leverage excellence in communication, technical / business analysis, problem solving and attention to detail to methodically resolve issues.
Technically, you will understand the full stack of the services you support and are able to dig deep into the service to determine how to best mitigate customer impact.
Further, you will drive improvements through the development of tools and engage partner teams to drive down incident counts, reduce severity of events and minimize Time to Mitigate.
We will look to the SRE to continually review and enhance systems, methods and applications to enable the delivery of a positive customer experience to OCI.
Oracle Cloud Infrastructure Commercial Experience team is a broad organization that is responsible for various services like Customer Sign-up, Accounts Management, Metering and integrations with Billing / Contract management systems.
Perform proactive service checks and monitor / triage incoming system / application alerts, E-mails and phone calls to ensure appropriate priority and response.
Triage and troubleshoot service impacting events from multiple signals including phone, E-mail, service telemetry and alerting.
Communicate with professionalism and precision to internal and external customers during high priority situations.
Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
Manage the coordination, documentation and tracking of critical incidents ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders.
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of services within the Oracle Cloud Infrastructure.
Participate in the technological analysis related to the multiple Oracle applications operational and internal tools.
Identify and deploy durable solutions to address complex challenges related to the OCI Commercial Experience Services : Customer Sign-up, Accounts Management, Metering and integrations with Billing / Contract management systems.
Required Qualifications :
B.Tech / M.Tech / M.C.A or any equivalent Degree in Computer Science and Engineering
5+ years equivalent work experience in Infrastructure as a code / SRE / DevOps tooling / Automation in supporting large scale systems in Production.
Demonstrable experience in one or more scripting / programming languages : Python, Java, Perl, Bash, Ruby etc.
Proficient in Oracle RDBMS ( SQL & PLSQL Programming )
Familiarity and working experience with REST services / Micro-services / Infrastructure / Server frameworks.
Experience in building rich dashboards for Application monitoring and reporting.
Foundational knowledge of the following : XML, JSON, Bitbucket, CI / CD tools like Jenkins / TeamCity
Involved in Agile and Scrum methodology, CI / CD deployment cycles.
Experience in any combination of : OKE, Docker, Terraform, Chef, Ansible, Grafana, Prometheus, ELK
Good understanding of web application stacks, and web protocols
Excellence in verbal and written communication. Ability to communicate with all levels during critical events.
Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.