Aspect employs a team of passionateindividuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees bycreating an inspired community that values customer obsession,unlocked communications and relentless innovation.
Ourability to think big has enabled us to continually evolve and leadthe market, and to stay on the forefront with exciting technologiesincluding cloud, mobile and artificialintelligence.
Aspect is lookingfor a Senior Principal Engineer to join a team working on ourindustry leading Aspect Via platform that runs in the cloud.
The team is delivering several components making up oursoftware media server component. This person must be a self-starterwho thrives in fast-
pace development organizations. Thisperson will be working with development teams in Europe and NorthAmerica to design, develop, test and support highly reliablesoftware systems designed to run in multiple cloud environments.
Wework in Agile teams that are very collaborative and supportive ofeach other and rally around goals for successfuloutcomes.
In this supportive environment and with thechallenge of diverse technical problems you will have ampleopportunities in which to grow and accelerate yourcareer.
PRIMARY ROLE &RESPONSIBILITIES
Lead and contributeto the design and development of new featuressets.
Overcome complex technical challengesdemonstrating technical flexibility and creativity in problemsolving.
Lead and participate in design reviewswith cross-functional team members to better understandrequirements.
Troubleshoot and resolve complexcustomer problems escalated toengineering.
Provide estimates and timelinesfor the development of features sets and deliveringfixes.
Close interaction with otherDevelopment, Architecture, and QA team members as well as CustomerSupport and Professional Services teams across theglobe.
Lead and conduct hands-on testing withother team members as necessary to complete featuresets.
PROFESSIONAL TRAITS NECESSARY FORSUCCESS
Enthusiasticand versatile with a great attitude.
Teamplayer and collaborative problemsolver.
Extreme ownership and strong sense ofpersonal responsibility.
Customer obsession indriving to successful outcomes.
Self-learnerthat enjoys experimenting with newtechnologies.
Minimum 5 years’experience as a software developerrequired
Minimum 3 years technical experiencedeveloping real-time audio processing platformsrequired
Minimum 3 years’ experienceof Voice over IP technologies (SIP, RTC, RTCP)required
Minimum 3 years’ experienceof VoIP network elements (gateway, SIP Proxy, session bordercontroller) required
Minimum 3 years’experience design / implement / test / support complex and highlyavailable software products required
Minimum 3years’ experience in automated unit testing, ideallyintegrated within a check in / build / test processrequired
Minimum 3 years’ experienceof design / test for performance for large scale real-timeapplications (like voice) required
Minimum 3years’ experience of design / test for high availabilityrequired
Communication / documentation skills towork across multiple R&D teams across many timezones
Bachelors’ degree in ElectricalEngineering, Computer Science or related disciplinerequired
A strong knowledge ofnetworking within a cloud environment (DNS, firewalls,etc)
Experience with interactive voice response(IVR) systems
Working knowledge ofVXML / CCXML
Experience working in cloudenvironments.
Experience deliveringcontainerized software
Experience working inAgile development organizations
Experience withcontinuous integration / continuous deploymentenvironments
Experience with the Atlassiantoolchain (Aha!, Jira, Confluence, Bitbucket / Git,Zephyr)
Developing Java and C++ applications onLinux
Experience with alerting / monitoring cloudsoftware with tools like Datadog, Sumologic,Splunk
Experience with deployment automation(Terraform, Chef)
Experience with Amazon WebServices
Technical experience withKubernetes
Aspectis an equal opportunity / affirmative action employer with a strongcommitment to diversity. In that spirit, we are particularlyinterested in receiving applications from a broad spectrum ofpeople, including women, minorities, individuals with disabilities,veterans or any other legally protectedgroup.