Junior Associate IT
Publicis Groupe
Bangalore, Karnataka, in
2d ago
  • Troubleshooting on Microsoft and IOS platforms.
  • Basic Mail server knowledge to create Distribution lists etc.
  • Managing incidents including business expectations and communication.
  • Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
  • Receiving, logging and managing calls from internal staff via telephone and email.
  • Routing tickets to respective tracks for further resolution as and when.
  • Maintaining an Asset Database and track changes for softwares installed.
  • 1st line support - troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.
  • Troubleshoot basic network issues such as IP conflict.
  • Log all calls in the Service Desk Call Logging system.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle
  • Qualifications

  • An ITIL qualification is preferable but not essential
  • MCP certification would be desirable
  • B.Tech or other graduation in Information and technology degree is must.
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