Product Tech Support Advisor 2
IQVIA Holdings Inc.
Bengaluru, India
7h ago

Salesforce Application Support (Experience 6 years)

  • Should have Salesforce.com experience in Sales, Service cloud on Apex, VF development, Development in Lightning
  • Experience on Salesforce configuration Workflows, process builders, validation rules, etc.
  • Execute the unit testing to produce defect free software
  • Ensuring the test coverage and creating test methods
  • Creating documentation on modules / enhancements developed.
  • Experience on Apex classes, VF pages, Trigger development
  • Develop lightning components and feature
  • Design and develop the rest / SOAP integrations
  • Functional knowledge of Salesforce Sales, Services & community modules
  • Manage all technical communication between the support team and business
  • Resolve Salesforce issue tickets and actively participate in reviews.
  • Provide suggestions and improvements to the existing architecture
  • Additionally provide tier 3 support for internal / external end users applications on .Net platform.
  • Work in shifts to cover IST / BST time zones and user's across IQVIA locations.
  • Coordinate / execute validation activities related to deployment of business applications
  • Work closely with Tech Ops tier 1 and 2 support team
  • Coordinate with internal and external service providers / vendors in incident / problem / request and change management
  • Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare the needs of the business, recommend potential solutions to managers within the business.
  • Following are the key skills :

  • Should have Salesforce.com experience in Sales cloud, Service cloud, VF development, Support Lightning developed components
  • Experience on Salesforce configuration Workflows, process builders, validation rules, etc.
  • Experience on Apex classes, VF pages, Triggers
  • Ability to troubleshoot the rest / SOAP integrations
  • Good knowledge on Salesforce user access mechanism
  • At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our ,+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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