Salesforce Application Support (Experience 6 years)
Should have Salesforce.com experience in Sales, Service cloud on Apex, VF development, Development in Lightning
Experience on Salesforce configuration Workflows, process builders, validation rules, etc.
Execute the unit testing to produce defect free software
Ensuring the test coverage and creating test methods
Creating documentation on modules / enhancements developed.
Experience on Apex classes, VF pages, Trigger development
Develop lightning components and feature
Design and develop the rest / SOAP integrations
Functional knowledge of Salesforce Sales, Services & community modules
Manage all technical communication between the support team and business
Resolve Salesforce issue tickets and actively participate in reviews.
Provide suggestions and improvements to the existing architecture
Additionally provide tier 3 support for internal / external end users applications on .Net platform.
Work in shifts to cover IST / BST time zones and user's across IQVIA locations.
Coordinate / execute validation activities related to deployment of business applications
Work closely with Tech Ops tier 1 and 2 support team
Coordinate with internal and external service providers / vendors in incident / problem / request and change management
Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare the needs of the business, recommend potential solutions to managers within the business.
Following are the key skills :
Should have Salesforce.com experience in Sales cloud, Service cloud, VF development, Support Lightning developed components
Experience on Salesforce configuration Workflows, process builders, validation rules, etc.
Experience on Apex classes, VF pages, Triggers
Ability to troubleshoot the rest / SOAP integrations
Good knowledge on Salesforce user access mechanism
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our ,+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
