Job Description Summary : The Reference Data Operator focuses on effective oversight of Client Offboarding pipelines generated from the Banks static data systems and infrastructure.
The Reference Data Operator supports various elements of the Offboarding lifecycle, from ensuring that data is captured from the best source, to validation and classification, PA checks, and the eventual Offboarding of client accounts.
The Reference Data Operator has responsibility for maintaining robustness in Offboarding process, Review the current capacity metrics and monitor performance of the team.
Additionally this role needs the individual to have a good data analytics and reconciliation skills. Key Skills required : Will be required to work with vendor and deliver quality operations processing in a controlled fashion within required timeframes Effective communication skills to be able to manage relationships with stakeholders virtually.
Open minded, able to share information, knowledge and expertise with peers and team members Able to cope well under pressure and meet deadlines Eye for detail and willingness to question current state practices Independent, self-
motivated and a team player. Eye for process streamlining and act as a change agent. Strong time management, organizational, planning and follow-
up skills ability to multi-task effectively Strong analytical and problem-solving skills. Strong data analytic and reconciliation skills Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions Understanding the various stages of Client onboarding process including KYC, credit, AML and static set up.
Needs to be assertive, target focused and able to extract performance from vendor. Summary of essential job functions : Monitor teams productivity and performance on a daily basis against targets Design and deliver Management reporting relevant to current requirements Review the data and data points used for process execution and work with larger team to build process models to simplify the process and help automation Ability to work with multiple data sets across platforms to correlate in-
scope / out of scope populations for different regulations To act as an escalation point for the process and be required to foster relationships with functional management team Responsible for timely, complete and correct processing pending items in various pipelines.
Validate, monitor and measure the efficiency and effectiveness of own end-to-end operations processes Consider, suggest and as appropriate, implement strategies to ensure continuous process improvement Develop, suggest and implement risk mitigation or control solutions within own area of responsibility Foster an environment of process streamlining within the team.
Work with IT and Vendor teams to initiate new automation and process streamlining ideas. Ability to deal with senior stakeholders across business and product lines.
Groom Team members by effective coaching, motivation and leadership. Fluent English is essential. Person Specification Education / Knowledge / Experience : Graduates with good academic records Overall experience of atleast 8 years in Banking / Financial services industry Good understanding of the various banking products and services specially Client Static.
Experience of working in a matrix environment, and accustomed to bridging the gap between disparate organizations and cultures.
Good knowledge of current regulatory trends and developments Experience in Data analytics and reconciliation process People Management skills.
Knowledge of reference data an added advantage Vendor management experience is not necessary but will be a big plus
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