Helpdesk Senior Associate
NTT DATA Services
Bangalore, KA, IN
6d ago
  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution
  • of reported problems by telephone and email. Activities include recognition, research, isolation, resolution,

    and follow-up steps. -ypically, the Analyst level participates in a supportive role by acting as a liaison

    between customer and departments within the organization, to ensure that all on-line system problems are

    resolved in an accurate and timely manner. -Shift : Rotational shift. Qualification : Graduate with minimum

    12 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -

    Basic TS on networking. -Basic technical skills for trobleshooting on issues related to computers.

    Requirements : - Must be a graduate Bsc, BE, Btech, MSc, MTech - Atleast 12 Months of experience on

    the current role. - Good Communication Skills. - Rotational shift. - Basic Technical TS skills.

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