GENERAL DUTIES & RESPONSIBILITIES
Disputes that are not processed efficiently and effectively can result in financial loss for FIS and / or merchants.
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Performs chargeback / dispute resolution processing and handles dispute inquiries.
Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed.
Assists with resolving chargeback-related issues within the department. Communicates with agencies concerning chargeback processing.
May coach and share information with associates with less experience and / or expertise. Works under close to general supervision with little latitude for independent judgment.
May consult with senior peers and team leads to learn through experience. Typically authorized to make decisions regarding items of more than $500 without receiving approval from a team lead or supervisor.
Typically requires a minimum of two years customer service experience . Previous experience in credit, debit or fraud functions and in financial services are required.
Previous chargeback experience is preferable.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.