Assistant Manager - Provisioning & Configuration Management
Tata Communications
Pune, India
1d ago

Job Description

Job Family Descriptor

Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning.

Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks.

Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation / optimization to address capacity crunch in networks.

Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates.

Responsible for the configuration of telecom infrastructure and / or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management.

Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team.

Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.

Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions / network improvement.

Ensures that all installation functions are performed in a timely fashion to meet specifications.

Level Descriptor

Handle the allocation of orders among teams. Provide guidelines for processing of orders. Handle major escalations. Conduct meetings with service assurance to discuss provisioning issues.

Participate in meetings with other cross-functional teams (including engineering, product, configuration teams, field operations) around new solutions and requirements.

Conduct weekly review meetings with back end teams. Participate in all team meetings. Provide inputs around automation opportunities.

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Provisioning and Configuration Management.

Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.

Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles.

May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.

Work-group / team focus. Education : BE (MBA) Diploma - BE Equivalent Experience : 4-8 years

Minimum qualification & experience

Experience : 5 - 8 Years

Key Responsibilities

Ability to understand Customer Service Requirement, creating service orders and managing end to end delivery

Basic Knowledge in Networking concept and should have working experience in Enterprise Voice and Data Product

Conduct service qualification (pre-design) checks and determine the delivery solution to support the End User's requirements

Coordinate the activities required to complete any changes to the provisioning of Orders (including coordinating the End User, the Customer and Third Parties).

Escalate & Manage delays in the provisioning of an Order to the correct workgroup and / or stakeholders within the Customer to progress the Orders as required

Ability to interface with Global customers at various levels to address Requests, Queries, Guidance and SLA performance.

Take part in regular performance review and governance calls for client's customers and provide insight full information for Project / Service delivery

Strong Stakeholder Management and communication skills to ensure on time delivery of service

Actively monitor status change in network Provisioning Tool ( Helix / Service-Now) and provide updates to the Customer based on any changes in the delivery progress of an Order

Coordination with Testing, Logistic & Field to ensure on time service delivery

Technical Competencies

Incident Management,Service Delivery Knowledge, Self-driven, time management, multi-tasking, effective communication

Experience in Incident Management, coordination, effective communications and implementation of management

Expert in MS office suite for documentation, Good verbal and written English

Working experience of dashboard / report preparation

Demonstrated ability to liaise effectively and professionally with global customers

Work in APAC Shift / Various time zones as per customer requirements

Expert in MS office suite for documentation, Good verbal and written English

Communication Skills

Job Segment : Assistant Manager, Telecom, Telecommunications, Manager, Engineer, Management, Technology, Engineering

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