Job description Our Customer Support team advises and guides a wide variety of merchants, ensuring they launch the platform successfully, adopt it widely and are continually driving business value.
They are the organization's product experts, with exceptional knowledge of supply chain principles and e-commerce operations.
This is a highly cross-functional role; you'll work closely with the organization s merchants to uncover their business goals and then coach them on the best ways to use the platform to achieve them.
Internally, you ll work closely across organization s product, onboarding and success teams ensuring our merchants achieve maximum value.
The support team is the foundation of everything we do, and we take the role of supporting our merchants seriously.
You ll be at the forefront of driving the quality service our merchants deserve; whether that be over
Thank you for reporting this job!
Your feedback will help us improve the quality of our services.