Staff Technical Supp Analyst
BMC Software
Pune, Maharashtr, India
1d ago
source : CareerArc Group LLC

Description

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.

Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day.

You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

  • Good understanding of SaaS Operations
  • Strong ITSM / DWP / DWPA / CMDB knowledge
  • Strong BMC Product integration knowledge
  • Strong ITSM Foundation / data integration knowledge
  • Knowledge of SRM / SLM / Workflow is must
  • Knowledge of Platform components like ARS / Email engine FTS, SmartReporting
  • Willingness to learn new BMC products like Innovation suite, integration studio, BWF
  • Additional Knowledge of Rancher / Openshift / Jenkins / AWS is optional
  • Provide support to our customers and partners while being an advocate for their requests.
  • Maintain ownership and follow through consistently on communication of all Support Issues
  • Continually increase your knowledge of the BMC product suite and other related technologies.
  • Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Understand and abide by escalation procedures and interdepartmental policies
  • Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient
  • Act as an internal resource for the Technical Support Department by increasing the knowledge of the department based on your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience
  • Perform job requirements on a daily basis with a high level of autonomy
  • Develop a high level of skill using our internal resources
  • It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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