Program Manager
Bangalore , KA, IN
18h ago

DESCRIPTION operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including retail, third party marketplaces, eCommerce platforms, web services for developers.

The SPS (Selling Partner Systems) function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors.

CMT (Competitive Monitoring Tools) is an integral part of Selling Partner Systems enabling Amazon’s pricing strategy and operations.

The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness.

The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s topline & profitability.

Key Role Responsibilities

  • Improving Operational Efficiency & Accuracy Metrics Management using automation and technology.
  • Successful tracking of high business impact projects goals
  • Support with timely reporting and analysis for key PMO projects
  • Identify and drive automation and process improvement opportunities across CMT’s workflows, reporting etc.
  • Provide the right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams
  • Guide operations business teams in their ability to develop and execute daily, weekly, and monthly action plan that increase team’s efficiency and customer experience
  • Maintain accurate records of planned and required headcount in each of the skills week over week. Keep track of skills wise movements and Attrition to make decisions about internal movements / Job postings and Hiring plan.
  • Effectively plan and monitor team level adherence to productivity targets.
  • Develop and improve forecasting models using data analysis and statistical tools.
  • Running what-if scenarios for associate staffing and make proper use of statistical tools.
  • Coordinate with Operations, Capacity Planning and Finance teams to analyze historical data and forecast demand. Manage the analyses of daily, weekly, and monthly scheduling of site.

  • Bachelor’s degree in a relevant field or equivalent experiences.
  • Expertise in Excel, VBA , SQL (basic,) and Ms Access (Basic)
  • Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity.
  • Strong data mining skills, and experience working with Production Environment Metrics such as Forecasting, AHT, Shrinkage, Overtime and FTE)
  • Ability to create, measure, and scale the right workflow between Associates, hiring managers, and the recruiting team.
  • Strong consulting skills, alongside a demonstrated ability to work in a team environment, as a team leader and member
  • Understanding of workforce management programs

  • Solid Workforce management or Business Analyst experience
  • High degree of proficiency in Microsoft Excel and ability to create macros to run modelling on Excel
  • Advanced analytical skills and Innovative and creative in finding solutions / designing improved methods, systems and processes.
  • High attention to detail and ability to deep dive Identify root causes of variances; further execute solutions once identified
  • Ability to provide sound advice and effective communication with stakeholders, should have interest and ability to work on cross-departmental process-improvement initiatives and projects.
  • Process optimization and project management orientation
  • Demonstrated experience presenting to and working with senior management
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