Director - Product Management - SaaS
4d ago

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution : online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.

Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.

Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a We are also proud to be recognized as a Great Place to Work-CertifiedTMfor 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit :

What's the opportunity?

The Director of Product Management is a key member of the Product Management leadership team,

reporting to the VP of Product Management. Working with customers, and partnering closely with

engineering, marketing, sales, and services, they will define and deliver innovative product capabilities and

modules that customers love. In addition to features, they are responsible for all aspects of the customer

experience, including product performance, quality, privacy, security, and other compliance requirements

for areas they own. Successful candidates will demonstrate a strong product mindset, a sense of end-to end ownership and be well versed in translating customer needs into delightful experiences. This is a

people management role and they will build, manage, and grow a strong team of Product Managers.

What will I be doing ?

  • Influence the vision and road-map for Zenoti’s product
  • Build, develop and nurture a world-class product management team; enable your team to innovate,
  • solve complex customer problems and deliver innovative solutions our customers love

  • Work collaboratively with engineering and other internal stakeholders to prioritize and define roadmaps and deliver on the road-map, drive key decisions and influence pricing and go-to-market strategy
  • Build and cultivate strong internal and external partnerships, and maintain a collaborative culture to
  • drive the best outcomes for our customers

  • Drive adoption and growth of product features among our customers and deliver high customer
  • satisfaction ratings

  • Analyze data from multiple sources and use the learning to help the team make the right decisions and
  • to continually improve our product

  • Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource
  • allocation

    What skills do I need ?

  • Ideal candidate should have 15+ years of software product management experience, with minimum 5
  • years in Product Management and preferably delivering SaaS software

  • Experience leading, mentoring and managing / developing a team of product managers
  • Proven ability to understand customer needs and translate them into product capabilities
  • Business and market understanding, strategic thinking and organizational leadership
  • Ability to prioritize and define short and medium term product road-maps
  • Strong communication skills and proven ability to influence both at a strategic leadership level and cross
  • functionally

  • Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems
  • Demonstrated ability to design visually appealing and customer facing data products
  • Bachelor's degree in Engineering, a related field or equivalent practical experience.
  • MBA desirable, but not necessary
  • Experience in the wellness / spa industry is a plus
  • Benefits

  • Best in industry salary and equity in the company
  • Comprehensive medical coverage for yourself and your immediate family
  • An environment where wellbeing is high on priority access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
  • Unlimited vacation
  • Opportunities to be a part of a community and give back : Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives.
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