Senior Travel Counselor - Singapore Shift
Amexglobalbusinesstravel
India>Karnataka>Bangalore
12d ago

GBT Singapore is expanding! We are looking for driven and customer focused people to join our Corporate Travel Service Delivery team.

We provide intensive training and mentorship program to develop you with travel knowledge and customer service skills. You will have great opportunity to network and gain industry knowledge from Hotels and Airlines and be equipped with travel technology tools.

If you are passionate about travel and willing to learn, we are looking for You!

Key Responsibilities :

  • Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
  • Understand customers needs to propose best alternatives in terms of pricing & routing
  • Planning of travel itineraries, making reservations & ticketing for international markets
  • Gain knowledge and adherence to clients procedures, programs and policy guidelines
  • Update and maintain accurate and Personal Client Profile
  • Check document validity, provide accurate visa requirements and application details at the time of reservation
  • Confirm travel itinerary request within the stipulated Service Level Agreement
  • Inform customer by the preferred communication channel for any changes of travel schedule
  • Build and maintain good working relationships with our corporate customers
  • Key Requirements :

  • At least 2+ years of relevant experience in Reservation & Ticketing preferably in Travel and / or Airlines industry
  • Hands on knowledge of GDS system (eg : Galileo / Amadeus / Sabre) is a plus but not a mandatory requirement
  • Basic understanding of international travel requirements and destination knowledge a plus
  • Good verbal and written communication and interpersonal skills
  • Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
  • Good problem solving skills and attention to details
  • Good team player and collaborative mindset to drive the best outcome
  • Customer focused and driven to helping others is a necessity with a will to serve
  • Must be ok and comfortable to work in regular 6 am shifts
  • Bangalore

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-

    discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    GBT Recruitment Privacy Statement

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