We are looking for a highly motivated individual to create and manage the content within our internal and external Knowledge Base.
In this role, you will be required to use your writing and editing skills to ensure that the knowledge base articles published are of highest quality.
Understanding of the workings of a support organization, content management, and search engine optimization are critical for this role.
As an integral part of the KB team, you will be expected to :
Edit Knowledge Base articles for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
Ensure timely availability and searchability of highly technical documents in Informatica Knowledge Base to our customers
Review the content consumption by customers and devise strategies to ensure better adoption
Identify Knowledge gaps and communicate to SMEs to ensure that the gaps are addressed
Track and report on regular KPIs, plan to work on metrics that are needs improvement
Inline with KCS Methodologies, share knowledge from findings across other organizations adopting KCS
Plan, develop, and write highly technical information that describes the functionality and behavior of Informatica products
Gather information from technical specialists and SMEs and write FAQs, technical tips, and white papers on common problems reported by customers
Understand and gain hands-on experience on Informatica productsYour Qualification
3+ years in the field of technical writing / content management / knowledge management
Proficiency of Knowledge Base concepts is mandatory
Understanding of a CRM and KCS compliant authoring system such as Salesforce is recommended
Understanding of site traffic analysis, HTML, Web concepts, and hands-on experience in video editing or with tools such as Omniture, Woopra, or Walk Me is good to have
Bachelor’s degree in IT / English / Journalism or equivalent technical experience
Certification in Technical Writing or Instructional Design will be an added advantage
Excellent writing, documentation, presentation and communication skills
Proficiency in MS Office is mandatory
Great attitude, energy, and attention to detail are critical
Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data.
We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies.
Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation.
For more information, visit us at , , , and .
Conquering the Impossible with data, come join #LifeAtINFA!
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.