Customer Documentation Developer
ION IP Optical Networks
Bangalore, Karnataka, India
1d ago

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

We seek an experienced Information Developer with more than 7 years of writing experience to plan, write, edit, and publish customer documentation for our Optical Hardware / software products.

The candidate must have a bachelor’s degree in Engineering.

  • Experience in working in Telecommunication domain preferably Optical Networking
  • Good understanding of Agile environment and alignment to Agile writing principles
  • Knowledge of DevOps software development with continuous delivery methodology
  • Knowledge of Defect-tracking system (e.g., Jira), Content Management System, Wiki (Confluence etc.)
  • Knowledge of basic UNIX and scripting is preferred
  • Experience in API documentation is an added advantage
  • Good understanding of the SDLC and DDLC, and Structured writing principles
  • Experience in managing documentation schedules and deliverables
  • Knowledge of XML authoring XML authoring using ArborText or Oxygen and graphic tools such as SnagIt and CorelDraw
  • Excellent written and oral communication and analytical skills
  • Extensive experience in documentation for a complex technology
  • Experience with cross-site collaboration for content development
  • Gather data from and work with PLM, R&D, and Test to ensure appropriate creation and timely delivery of technical publications to coincide with product release
  • Understanding of single-sourcing and content management systems
  • Ability to work independently or as part of cross-functional teams to develop information products associated with components or features of an assigned product
  • With limited guidance, develop information products for component or feature groupings for an assigned product that is a system or a complex grouping of units or features
  • Develop accurate documentation schedules and plans and adhere to them
  • Research, write, and edit high-quality hardware / software customer documentation for Nokia products
  • Self-edit documentation with strong attention to detail, clarity, accuracy completeness, usability, and style
  • Work to continuously improve the content and appearance of customer documentation
  • Achieve expert product knowledge to produce quality materials, and understand the high-level technical solutions being developed
  • Produce deliverables that conform to company documentation and quality assurance standards.
  • Evaluate work upon completion to ensure that objectives have been met
  • We seek an experienced Information Developer with more than 8 years of writing experience to plan, write, edit, and publish customer documentation for our Optical Hardware / software products.

    The candidate must have a bachelor’s degree in Engineering.

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