Manager, NOC
Xperi Corporation
Bangalore, Karnataka
4d ago

35 YEARS AND GROWING

Smarter Technology. Extraordinary Experiences.

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications in any environment.

Xperi is at the heart of extraordinary experiences.

Summary

The Manager of the Xperi Network Operations Center is responsible for day-to-day health and uptime for all Xperi services.

As the leader, the NOC Manager is responsible for maintaining and improving service uptime, headcount growth, personnel management, and service stability.

Additionally, this role is responsible for incident management and planned or unplanned maintenance activities.

As the Network Operations Center Manager at Xperi you will lead a team of engineers who are responsible for the health & stability of Xperi’s application stack.

The NOC handles Tier 1 troubleshooting for many areas including : network, servers, storage and infrastructure applications and services.

You are responsible ensuring day to day operations are in accordance with established policies and procedures. You will lead the team in driving resolution of high-severity outages impacting customers, partners, and internal employees.

Respond to, and support, high priority issues in a 24x7 environment. You will also manage communications related to site reliability and performance between internal and external partners, as well as executive management.

Essential Duties & Responsibilities

  • Ensure that the NOC meets and exceeds contractual Service Level Agreements
  • Further develop and update processes, procedures and documentation within the NOC
  • Hire, train, mentor and continue to develop NOC engineers
  • Coordinate efforts to identify root cause and recommend solutions
  • Manage and coordinate planned and unplanned maintenance
  • Provides leadership and coordination on projects assigned
  • Identify areas for process and efficiency improvement within the Network Operations Center
  • Generate key reports for management including but not limited to : system availability, service level agreements, ticket resolution and customer issues.
  • Performs complex systems administration duties on a regular and continuous basis.
  • Performs all other related duties as assigned
  • Is subject to call 24 hours, 7 days a week
  • Education and / or Experience

  • BS or BA inElectrical Engineering, Computer Scienceor equivalent degreeor equivalent work knowledge
  • 5+ years ofrelevant experience in a tech-related industry
  • Strong Incident Management experience is preferred
  • ITIL certification is desirable
  • Knowledge in monitoring tools such as Splunk, Zabbix and Big Panda are a plus.
  • Other Skills & Abilities

  • Excellent leadership qualities
  • Self motivated
  • ExcellentEnglishverbal and written communication skills
  • Skilled in improving processes and procedures on an ongoing basis
  • Strong analytical and decision-making abilities
  • Ability to manage multiple projects
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