About the role
To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets
Any Degree or Diploma in Electronics / Computers or science required.
2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience.
Good network support knowledge and experience .
Service oriented, customer focused with good customer service skills .
Good networking / communications background .
Experience in one or more of the following : Network, Firewall’s / Security / Checkpoint or Web Hosting Network, LAN / WAN topologies and protocols, Server protocols, Desktop products.
Cisco / Nortel Technologies, IP Telephony,Satellite, Systems / Network Management.
Good interpersonal skills .
Good time management, organizational and communication skills .
Ability to work under pressure .
Ability to deal with multiple tasks .
Proactive, self motivated and determined attitude .
Problem solving skills .
Able to cover Flexible working hours / shift patterns as and when required (24*7).
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.