Product Support Engineer
Teradata
Hyderabad, Andhra Pradesh IN
4d ago

Key Responsibilities

  • Develop in-depth knowledge of Teradata products
  • Work with internal and external customers to deliver technical analysis and solutions for Teradata product issues
  • Recreate problems to assist with root cause analysis
  • Interact with Engineering and peers to isolate product defects
  • Adhere to Teradata Incident Management Process
  • Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
  • Coordinate proper escalations, where needed, for unresolved issues
  • Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
  • Create knowledge on new learnings
  • Experience working in a mission critical, 24 / 7 environment
  • Assist in technical mentoring
  • Basic Qualifications

  • Experience with LINUX and / or other OS environments
  • Experience working in a geographically dispersed support team environment
  • Demonstrated problem solving skills and analytical ability
  • Ability to work effectively both independently and in a team environment
  • Strong time management skills and multi-tasking abilities
  • Excellent oral and written communication skills
  • Experience using a problem ticketing system
  • Ability to effectively share technical knowledge
  • Bachelor’s Degree in Computer Science or a related technical discipline 2+ years of experience

    Specific Qualifications

  • Working knowledge of scripting languages such as Python or Shell
  • Working knowledge of Docker and Kubernetes
  • Working knowledge of database and SQL
  • Basic understanding of security and authentication mechanisms such as Kerberos and LDAP
  • Working knowledge of Linux System administration
  • Hands on programming skills with Java or C / C++
  • Working knowledge of network architecture
  • Working knowledge of Big Data technologies such as Hadoop, Presto and Aster
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