Overview This Pega Developer (CSA) role is at the core of what we do as we configure Pega to meet our companies needs and address our business needs for automation of tasks so that we reduce errors, increase compliance and remove repetitive tasks.
Key Accountabilities and Main Responsibilities
Demonstrable experience of developing and delivering technical solutions on virtual environments using Pega 7, especially within the Pega customer services for financial services framework.
Demonstrate experience of inbound channel integration including, LiveChat, Telephony, Alexa, Pega Social (Facebook / Twitter, etc.), and IVA.
Understand the importance of guardrails and subsequently ensure that application compliance scores are maximised.
Understand application architecture especially the importance of the Pega ECS and frameworks.
Understand rulesets and ensure that they are maintained in accordance with standards.
Participate in the development, testing, implementation, and documenting of solutions.
A passion to mechanise manual business processes and realise efficiency savings.
Experience & Personal Attributes
3-4 years or more experience with a Pega CSA Qualification
Strong customer service skills;
Ability to proactively solve problems and work on own initiative;
Collaboration skills, and evidence of working well within a team environment;
Have a flexible and can do’ attitude and be willing to be accountable for and own allocated tasks.
Demonstrable experience in writing effective technical and business focused reports and specifications
3rd level degree in ICT or related area.