Admin/Help Desk
Fennec Technologies Pvt. Ltd
Bangalore
1d ago
source : Shine

ROLES AND RESPONSIBILITIES :

  • 1.Respond to customers queries, via phone or electronically
  • 2.Attend to help desk mails and rediret to appropriate team
  • 3.Identify and escalate situations requiring urgent attention
  • 4.Track and route problems and requests and document resolutions
  • 5.Follow standard help desk procedures
  • 6.log all help desk interactions
  • 7.Prepare activity reports
  • 8.stay current with system information, changes and updates
  • EDUCATION AND EXPERIENCE :

  • Any bachelor's degree or equivalent preferred
  • KEY COMPETENCIES :

  • Oral and written communication skills
  • Learning and adaptability skills
  • Effective computer skills, Microsoft Office Softwares
  • Good interpersonal and customer care skills
  • Problem analysis and problem solving
  • Planning and organizing
  • Attention to details
  • Stress tolerance,Being good with difficult callers
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