Corporate Support Engineer
FactSet Systems India Pvt Ltd
Hyderabad
6d ago
source : Shine

Bachelors Degree in a computer related field

3 - 5 years experience in IT Enterprise environment

Possess knowledge of Special Economic Zones (SEZ)

Possess knowledge of IT asset management processes and procedures

Proficient in Microsoft Office

Possess working knowledge of the IT Asset Management Applications

Strong written and oral communication skills, strong interpersonal skills,

Must be extremely detail oriented and experience at working both independently and in a team - oriented environment

Troubleshooting and resolve employees technical issues in a timely manner Fixing the issue and a happy employee.

Provide quality technical support to our employees Fixing technical problems to a variety of end user computing devices

Escalate to appropriate engineering resources / connect other teams to help resolving issues that are outside of our scope Helping employees have technical issues escalated where necessary

Following SOPs to complete assigned work. Following departmental procedures to complete tasks in the same manner globally (consistency

Supporting add / changes to end users computing devices. Employees are granted access to tools / devices / hardware / software needed to be efficient and to get their job done

Processing new hire on boarding / off boarding

Allowing new hires to start at the company in an efficient and on time manner / following security protocol by disabling / removing access as employment is changed or terminated.

JOB REQUIREMENTS

Troubleshooting to quickly determine how to fix or escalate an issue.

Ability to work independently. Can often need to think on feet to come up with solutions / work around during time sensitive periods of operation at all levels in the organization.

Analytical - Provide resolution to problems in a systematic way.

Good Listener - To aid fixing of problems needs to be able to listen and understand the issue that the employee is having.

Duties will include but not limited to :

Perform a full physical inventory of all IT assets located in IT asset storage rooms, and provide reports.

  • Keep the IT asset storage area room maintained in an organized manner as to facilitate asset retrieval and inspection, and to protect the assets from damage for transport and / or disposal;
  • create an inventory for each transaction; update records as appropriate.

    Assist with physically locating IT assets not found during audit performed on IT assets marked for disposal.

    Run reports on the receipt, issuance, inventory and disposal of all IT Assets as well as create excel spreadsheets.

    Provide input and maintain an Asset Management Plan and Operating Procedures.

    Work with minimal direction while maintaining exceptional attention to detail.

    Able to troubleshoot issues and provide common sense solutions to management staff.

    Communicate with internal and external customers.

    Track outstanding return work orders, RMA and vendor repairs.,

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