Directory Services Engineer
6d ago

Directory Services Engineer

Duties and Responsibilities

Key member of our Escalation team interfacing, collaborating, and governing all work related to this role

Produce enterprise-level designs for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams.

Applies new solutions through research and collaboration with team and determines course of action for new application initiatives.

Troubleshooting and ability to analyze technical problems to prevent future occurrences.

Identify opportunities to innovate, extend and enhance service delivery everywhere possible.

Own Root Cause Analysis and Problem Management for corporate Directory Services environment.

Ability to establish new standards for quality, performance, or productivity

Serves as escalation point for application support and troubleshooting provides guidance and direction in resolution of escalated issues and / or complex production, application, or system problems.

Ability to translate technical issues into understandable business language for end users.

Enforces the standards, security procedures, and controls for access to ensure integrity of the directory services infrastructure.

Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.

Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Manage customer satisfaction through effectively communicating and managing customer expectations

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