Manager, Quality Services
5d ago
source : Shine

Kindle E-reader is a revolutionary reading device, the #1 best-selling product on all of Amazon, and one of the most innovative and fast growing businesses at Amazon.

It is an iconic product and a thriving business adored by customers around the world but it s still day one in inspiring the world to read more and get more out of reading every day, across all their devices.

Quality Services Manager would manage SMEs and first level managers and will report to the Sr. Manager. He / She should have ability to mentor or coach SMEs and first level managers and ensure test case execution process is managed well.

Quality Services Manager will be the point of contact for functional QA Managers for clarifications, queries / project execution / work allocation.

He / She is responsible for end to end delivery of the projects and also stakeholder management. Will be responsible for continuously raising the performance bar of the Quality Services organization.

A Quality Services Manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.

  • In addition to managing process improvements and work allocation, and will also monitor daily floor operations, create reports, review QSAs performance on regular intervals and also ensure productivity &
  • quality deliverables are met. A Quality Services Manager will also be responsible for performance management of all the reporting QSAs / SME / Managers.

    Role & Responsibility

    Should be able to Manage daily operations through first level Managers at the same time stay well connected with ground level operations

    Actively involve with functional QA managers, TPMS while preparing QA plans, release plans and escalate issues to the right stake holders if any in terms of regression and DA team deliverables

    Should be able to model capacity planning and ensuring that idle time and commitment misses are minimized.

    Complete ownership of project, devices requirement and resource requirement and any external dependencies like hardware, network etc.

    Commitment and planning towards meeting aggressive deadlines

    Be proactive in identifying, reporting troubleshooting and escalation of issues

    Should be able to suggest and drive process improvements, metrics to improve the overall team performance to completion

    Use software tools for data capture / execution / reporting on a daily basis

    Be comfortable with capturing team test results and providing project status reports

    Drive / suggest development of systems and tools for streamlining day to day operational tasks

    Keep check on Daily Productivity of team members and make sure that they and project is always on track else raise it to the next level for corrective course of action.

    Responsible for mentoring the team

    Take an active role in training and development of entire team.

    Be leader of a highly charged work environment

    Will be responsible for day to day people management including hiring, training, retention, motivation and overall improvement

    Manage performance and expectations of the workforce through a consistent implementation of performance measurement and feedback systems

    Implement strategies for managing attrition, improving performance and maintaining morale of the workforce

    Manage career path and performance of reports and provide growth paths for promising employees

    Manage and improve performance of lower performers and be responsible for overall improvement of the team s performance

    Set ground rules in the initial stages of new projects and make them part of the standard process

    Work with functional QA and QS org to understand the gaps and coordinate with process experts to fill the gaps,

    Basic Qualifications

    External hires should have minimum of 9-11 years of relevant experience

    Should have atleast couple of years of experience in managing first level managers

    Very strong stakeholder management and communication management.

    Experience managing testing projects and able to devise strategies, provide coverage recommendations Preferred Qualifications

    People, process and stakeholder management with business perspective are a must.

    Strong analytical skills and ability to work in an unstructured and evolving environment

    Good people manager who can manage and motivate direct reports and get the best out of them.

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