United States (en-US)
Description & Qualifications
This position serves as the Professional Services - Services Architect (SA) during the pre-sales process. They are tasked with interpretation of the selling strategy with relation to services and creatively modelling an implementation plan that accurately reflects this strategy in collaboration with both customer and sales partners.
The remit of this role includes services delivered by the International, Global and Partner teams (where applicable) as well as Cloud Services, including Hosting and SaaS.
SPCs are responsible for consulting with clients to analyse and understand the client's business needs and create a services solution to meet those requirements.
This role will maintain a thorough knowledge of UKG services and practices and work with each service line to create, coordinate and present the proposed solution and pricing, which will sometimes mean Land and Expand opportunities.
This role will be responsible for driving revenue by evaluating, positioning and selling the optimal services components for the client, while acting as the single point of contact for sales and clients for services opportunities. .
Responsibilities Include :
Partner with the UKG Sales and Pre-sales organizations to develop strategy to pursue and close services and product opportunities
Provide a single point of contact to Sales for services opportunities.
Develop an understanding of each target client’s business, operations, and industry trends. Understand the client’s strategic business and technology goals and create the proposed service approach and solution.
Develop a positive relationship with key client decision-makers or influencers who purchase professional services in target opportunities.
Create and communicate a winning strategy and plan for each Services opportunity
Drive the sales process to completion coordinating all Services resources and documentation such as timelines, proposals, Statements of Work, RFP responses, Sales to services handovers etc.
Grow services revenue by interacting with all levels of client management and proposing solutions that provide business benefit
Increase the overall Margin and value of strategic deals through presenting and positioning creative service solutions and leveraging the UKG Services Portfolio
Sales, presales, or consulting experience required.
Ability to consistently demonstrate an innate sense of urgency
Previous responsibility for Professional Services and Application Hosting / Cloud Services / Managed Services sales including client presentations, developing SOW’s, responding to RFP’s, estimating projects and negotiating contracts preferred
Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
Ability to simplify complex methodologies and plans to graphics and charts
Experience negotiating service level agreements (SLA’s) for hosting and managed services
Functional understanding of Human Capital Management software space.
Develop good working relationships with staff in International Services and Sales organizations.
Skilled in the art of consultative selling and negotiating techniques.
Able to work with minimal direction to aggressively pursue services opportunities.
Organizes time effectively and determines the right resources needed to effectively perform job assignments.
Experienced in closing services business that meets appropriate pricing and margin guidelines.
Understands the impact and implications of political, cultural, social, economic, technological and competitive trends on UKG and client organizations.
Has a strong understanding of technical, cost, risk and business implications of services solutions.
Proficiency in Microsoft Office applications.
General understanding of data centers and technologies leveraged in a data center
This position requires travel
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures.
Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work.
We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.
Ready to be inspired? Learn more at
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.