Community Manager
Jones Lang LaSalle, IP, Inc
Noida, UP
10d ago
  • Strong experience working in partnership with leaders and colleagues to drive results.
  • Experience interacting with all levels of management / staff and across organizational lines.
  • Experience in change management to improve efficiency and effectiveness
  • Experience of active and successful stakeholder management in an organization-wide context.
  • Excellent relationship management skills, including the ability to deal professionally with people operating at all levels.
  • A structured and organized approach to work with an ability to focus at the appropriate level of detail
  • High level of resilience and accountability in driving results within agreed timeframes
  • People engagement

  • Staff engagement experience :
  • Induction JLL help create an engaging employee induction program and ensure execution

    Look JLL Sharp, consistent look for all JLL staff with a special focus on grooming Communicate JLL training and practice of business communications across all JLL roles at site written, verbal and non-

    verbal i.e. body language

    Work with senior leaders and peers to develop strategies and demonstrable links between engagement and their strategic goals Develop action plans and Specific interventions to enhance levels of engagement across locations / Sites.

    Create periodic Surveys / dipsticks to check the levels of Engagement and effectiveness of interventionsWork with cross-functional teams to identify unique department / location needs while balancing the overall purpose and requirements of the employee engagement strategyTaking initiatives to organize off-

    sites, family days and other staff engagement initiative

  • Learning & Development Experience :
  • L&D JLL re-skilling, up-skilling & cross-skilling our workforce as we move in to a more digital workplace and getting our people ready to deal with the challenges of a tech driven workplace.

    Work with Ops head and HR partner to Identify the training needs across levels and help roll out the annual training calendar for the entire site team.

    Help develop and execute a comprehensive Staff Induction program to meet the needs the organization and client.

  • Diversity & Inclusion :
  • Have a laser focus on diversity gender, LGBT and creating an accessible workplace and encouraging a culture of openness and an environment conducive for women workforce participation

    Help develop and implement a D&I program framework to ensure greater gender balance and PWD participation in the JLL workforceWork with all management levels to ensure that the workplace conditions and practices are reviewed to make them conducive for women and PWD

    Human experience

    Create a safe, comfortable, welcoming and hospitable work environment which adopts a human approach to management

  • Front office, Helpdesk, Events & Physical security experience :
  • Concierge experience range of concierge services delivered by hospitality professionals, with highest levels of grooming & presentation standards, business communication -

    all staff to say hello, how are you , good day etc. on every engagement etc.

    Helpdesk experience all helpdesk staff to have consistent presentation across all sites, consistent meeting & greeting style, out of office signage etc.

    Events experience using the JLL managed events to create exemplary experiences leveraging technology and services

    Ensure Service excellence in managing of Front offices overseeing the resource identification, training to the incumbent and periodic audits to ensure quality levels front office services.

    Create an environment where employees are treated as individuals and tailor their experience

  • Wellness & wellbeing experience :
  • Wellness experience supporting a comprehensive wellbeing program for JLL team and employees focusing primarily on ergonomics, healthy work-

    life styles and creating awareness of the various staff benefits programs

    Oversee the maintenance of standards and best practices in relation to the services provided at the wellness center.Launch and implement effective Wellness programs in consultation with client business units and manage the communication and sustenance of the same across the site.

    Support the EHS & Ops team to develop creative solutions & ideas to encourage H&S practices, staff participation and making safety engaging

  • F&B and Cafeteria experience :
  • F&B experience reviewing the entire F&B arrangements with the team, participation on F&B committee, introducing technology solutions to reduce queue time, awareness campaign on nutrition and diets

    Ensure enhanced levels of services that are provided at the Cafeterias and Food Courts which provide the delight for the individual employees who are using the servicesReview the corporate catering practices with the functional experts and drive enhancements and WOW moments

  • JLL employee & User journey mapping : Help map the JLL employee experience journey maps across all levels and user experience journey across various locations, identifying opportunities for creating memorable momentsWork with the business ops teams to develop strategies and service levels to create memorable user experiences
  • Driver of culture change : Be the driver of culture change on the account to shape the management practices to demonstrate values such as kindness, active listening, empathy and develop programs to encourage our teams to embody JLL personality traits;
  • Confident Concise & Optimistic

    Curious Active & Bold

    Collaboration Open & Inclusive

    Be the driver of culture of innovation develop & document one major human experience innovation and operationalize it for direct impact service

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